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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

AMS good for small associations (<1,000 members)

Customer Service
4
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
4
Reliability
4
Customization
4
One of our AMS clients switched from Affiniscape in June 2013 to WildApricot. Affiniscape became less and less reliable, the reason for the change. The problem with Affiniscape is that is was selected some years prior as a "chapter solution", when it really wasn't. We were responsible for one of about 9 chapters, so we can't comment on how WildApricot served the aggregate needs of the chapters as a collective, but it was serviceable for one chapter. It meet the basic needs fine for membership records, event registration, website content posting. It also provided a decent "export" function, which we rely on for custom uses. I could not imagine using it for a large or complex association and not sure how well it would work for a trade association. In fact, we had to "trick it" with a bogus member registration to allow an administrator at a sponsor member (w/multiple individual memberships) to manage the member information. That was probably the one weakness we experienced.