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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

AMS has some potholes in the upgrade road.

Submitted Jun. 16, 2016
Customer Service
2
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
3
Reliability
4
Customization
1
Membership Size: 
100,000+
Industry Type: 
Other
Organization Type: 
Individual Membership
Primary Job Function: 
Marketing
Number of Years Using the AMS: 
Less than 1 year
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My organization has used Personify for about 5 years. From a non-IT Department employee user standpoint, it does get the job done. We are able to easily access member records, communication history, order history and status. From a data entry standpoint, it works well. The difficulties arise in two areas. First, reporting is clunky and not easy to access. We go to our IT team for reporting rather than try to access it via Personify. Second, it has proven almost impossible to upgrade. We've been working on an upgrade for over a year with the hope of accessing better reporting features, which we believe to be an unacceptable length of time.