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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

AMS implementations are challenging

Submitted Jan. 21, 2014
Customer Service
4
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
3
Reliability
4
Customization
4
Primary Job Function: 
Technology
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We implemented and went "live" on Personify in 2009. Since that time, we have completed almost annual upgrades. The product has really matured since 2009. The original implementation and quality of the software was very rough but our system is now quite stable and overall, I would recommend it. I believe it is a monumental challenge for a software company to develop an AMS that can be easily configured for all of the various and unique business rules and needs of associations. We ourselves have an uncommon membership model and structure but we were able to adapt the product to our needs. The "web" side of Personify was probably the weakest and/or the most challenging area for us, but over the last 5 years it too has made strong improvements and we're looking forward to the end result of our current upgrade that is underway.