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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

AMS is subpar for our needs

Submitted May. 11, 2015
Customer Service
3
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
3
Reliability
2
Customization
2
Primary Job Function: 
Communications, Public Relations, Publications
Number of Years Using the AMS: 
1-3 years
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We have had an OK experience with MemberClicks. Their customer service is hit-and-miss; you can tell when you get someone who knows what they're talking about and when you get one who doesn't have a clue, which is particularly frustrating. Their features are very basic and, overall, it's just not working for us. Having said that, if you are a small association with basic needs, MemberClicks might work for you. However, I caution you to really do your homework and make sure it will meet all your needs before going with them. I came into my current position after MemberClicks was selected, and it was clear that my predecessors did not do enough research to make sure the software would do what we need it to. It does the bare minimum and, with a lot of work, we can get the info we need from it, but it's definitely lacking.