AMS works but isn't perfect
Submitted Aug. 25, 2015
I understand that no one system can be all things to all people. MemberClicks does a good job of training and working with a staff to implement the new AMS. The system has some quirks. Our membership is corporate not individual. Whenever a member company registers people for an event, it changes the contacts listed in the database associated with that company. So this complicates things around billing time, especially if the contact for billing has been removed with a conference registrant. The website templates are nice but I would prefer more customization. The contact center (communications module) is not intuitive and could use work. Also, many of our members don't even receive the e-blasts because it is blocked by their spam filters. MemberClicks did not have a solution for this. On the positive side, they do have a great help team. Additionally, they offer webinars that are informative and keep you informed on things that you may be missing out on, or have overlooked. For the price, it isn't a bad AMS.
