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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Aptify - Software OK, company not so much

Submitted Apr. 21, 2014
Customer Service
1
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
1
Reliability
4
Customization
5
Primary Job Function: 
Technology
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We've been an Aptify customer for a few years. The software is so customizable that you can create problems for yourself, and we did. Having said that, the company seems very difficult to deal with. Any implementation of this size requires a real partnership to be successful. It will include lots of give and take on both sides of the table to be truly successful. We feel strongly that the vendor has done a lot of taking, and not much giving. Even negotiating with Aptify was difficult, although I believe they have streamlined their process now. It's not a good situation when you feel you're being held hostage by a vendor. They have extremely talented and knowledgeable staff, but they hid behind far too much process and procedure, to the point of not being helpful.