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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Best Decision to Switch

Submitted Aug. 21, 2018
Customer Service
5
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
5
Reliability
5
Customization
5
Membership Size: 
501-1000
Industry Type: 
Housing and Real Estate
Organization Type: 
Trade Membership
Primary Job Function: 
Executive Management, Strategic Planning, Governance
Number of Years Using the AMS: 
1-3 years
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We switched to NOVI in January 2017 from Wild Apricot. We were seeking a more seamless experience for staff, especially on the financial side. The full integration with Quickbooks Online has made such a world of difference for us - a timesaver four times over. An unexpected bonus was the ease of use for our members. A true member account that tracks invoices, receipts, events, CE credits, and can be setup  to match our “parent/child” member relationships. The ability to have a team member to chat with at a moment’s notice gives us peace of mind, especially when we first switched. We had a great in-office training session with Jenn. She helped us with the dreaded data migration and really taught us the system. We didn’t have to read an online manual. The personal touch really made a difference. We are almost 2 years in with 900 members and couldn’t be happier.

AMS Response

Thank you so much for taking the time to share this review. We think our customers do pretty amazing work and when we hear that we've been able to help save so much time for you and your team - we're excited to know that we can play a small role in helping you do more awesome things for your members. Thank you for being loyal customers over the past two years - we look forward to serving you years into the future!