Follow 

Contact

Share

The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Best for simple membership orgs

Submitted Sep. 22, 2015
Customer Service
5
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
2
Reliability
1
Customization
3
Primary Job Function: 
Membership, Customer Service, Data Entry
Number of Years Using the AMS: 
1-3 years
Thank Reviewer (0)  
Report Review  
Our implementation process was a nightmare - they couldn't handle the data export from Avectra and it took four months and hundreds of hours of our staff time to get it right. There is a certain amount of customization, but if your dues structure is complex, the number of "work arounds" and trade-offs skyrocket. The down time and "glitches" are so frequent I don't even bother reporting them anymore. We're using Memberclicks Classic and in mid-2015 they rolled out the new Memberclicks platform which is supposed to be more intuitive and user friendly. I've seen the webinars and it looks a LOT better, I suspect we'll need fewer "work arounds" but I don't think it'll be able to grow with us.