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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Blackbaud Raisers Edge

Submitted May. 16, 2014
Customer Service
3
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
4
Reliability
3
Customization
3
Primary Job Function: 
Executive Management, Strategic Planning, Governance
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We have been using RE for more than a year. The platform itself is very customizable. The biggest issue with RE is the setup/implementation. Our setup/implementation was horrible. The Blackbaud employee who ran our implementation gave us plenty of bad guidance and we spent nearly a year fixing the problems they created. The Blackbaud NetCommunity (BBNC) module is good and bad. It is easy to use but lacks some basic functions. Be sure to ask a lot of questions before you buy it! There are some quirks to the system but overall it is ok.