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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Can't recommend

Submitted Aug. 31, 2017
Customer Service
3
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
1
Reliability
3
Customization
1
Membership Size: 
15,001-20,000
Industry Type: 
Other
Organization Type: 
Trade Membership
Primary Job Function: 
Marketing
Number of Years Using the AMS: 
8-11 years
Incentivized
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I'll caveat this review with the fact that it was never properly launched with our staff nearly 18 years ago. From day one, there were issues that could have been mitigated with proper training and actually configuring it to our needs. That said, later attempts to configure this system required outside sources. As well, any custom reports needed to be handled by outside sources which drove our expenses up and delayed tasks. We replaced iMIS with Salesforce to handle our backbone CRM and, as an example of how easy the transition was, we handled EVERYTHING from data migration to Salesforce customization in-house.