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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

clunky, but functional

Submitted Aug. 14, 2018
Customer Service
4
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
2
Reliability
4
Customization
5
Membership Size: 
10,001-15,000
Industry Type: 
Business Services
Organization Type: 
Hybrid, Mostly Individual
Primary Job Function: 
Membership, Customer Service, Data Entry
Number of Years Using the AMS: 
8-11 years
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I have used AssociationAnywhere (AA) for many years and have learned SQL to help customize reports on my own.  I have defended this software and ACGI for years because the system could do anything, and ACGI is a great company that is continuously improving their product.  However, I cannot defend them on the issue of user friendliness, which has become too big of an issue and the competition on that issue is much better. AA is clunky when compared to newer AMS systems built on more upgraded cloud platforms.  Both staff and members of our association have complained about our technology being rediculously complicated so we are now searching for the same functionality we have with AA but with a lot more user-friendliness and less coding needed for customizations.  If it is out there and affordable, we will move on.