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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Continually disappointed

Submitted Apr. 10, 2017
Customer Service
2
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
3
Reliability
3
Customization
1
Membership Size: 
1,001-5,000
Industry Type: 
Other
Primary Job Function: 
Membership, Customer Service, Data Entry
Number of Years Using the AMS: 
1-3 years
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Customer service - Wait times on the phone are long. You are highly encouraged to submit your service request online and it usually takes 24-48 hours for a response. Membership - The option to pro-rate dues throughout the year isn't customizable enough to use for our dues structure. We manually go in and change the amount to charge because the pro-ration can't be done how we need it to. I also was unable to do renewals through the software because the software didn't allow me to enter the dates and amounts in how I needed to. Event Registrations - The software is fine for simple registrations but doesn't work well for more complex situations such as having both registration and products or multiple options for each time period.