Follow 

Contact

Share

The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Customization has limitations with content editor and html

Submitted Jan. 12, 2017
Customer Service
4
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
3
Reliability
4
Customization
2
Membership Size: 
25,001-50,000
Organization Type: 
Trade Membership
Primary Job Function: 
Membership, Customer Service, Data Entry
Number of Years Using the AMS: 
1-3 years
Thank Reviewer (0)  
Report Review  
We have used YM for 3 years. We had a very rocky start with poor customer support in 2014, but within the first 12 months that greatly improved. The next year was pretty steady with improvements being made to the system but not where we needed them. None of my requests were ever implemented, but there were changes that negatively affected our processes. Nonetheless, I was willing to stay true. The last 6 months I think there has been a drop off in the level of support, buggy releases, a lack of release notes, and a general lack in communication or improvement in anything we need.