Your Membership Review

We switched to YM.com after they purchased the AMS we were using at the time, Affiniscape. Affiniscape wasn't a great product and YM.com is worse. Support during website development was nonexistent. We purchased a template with the understanding we would "hire" them to help us build it and our CEO had to call every single person at the company for months on end to receive any type of one-on-one training. They expected us to learn how to build the website using just their incomplete webinars and PDF instruction files. 5 microsite pages we actually did pay them to develop for us still don't work correctly; I have been working with support for more than 2 weeks to fix them with no resolution in sight. When transferring our database, we had to send and revise the data over and over again because it would consistently be uploaded incorrectly or incompletely. The events module is cumbersome and doesn't do what we need it to - mainly allow members to register quickly and accurately, and pull the right information for name badges and reports - although they say an upgrade is coming. We stopped using their internal email/messaging system altogether because the formatting would change without being edited and some emails scheduled through the queue would be lost, never to be sent or even found again. Their online communities are so convoluted and complex we attempted to set them up quickly decided to hire a third party to manage this for us on another significantly more user-friendly system. and In summary, after doing all we could to be heard - going so far as to work with other users to get the company's attention - we are currently looking for a new provider because the fixes to problems within YM.com's web services and database solutions are few and far between. Although service through support has gotten better, the product has not. We hope to only be with them for another year while we transition to both a new website host and AMS provider.