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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Do your homework

Submitted Jun. 29, 2016
Customer Service
1
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
3
Reliability
4
Customization
4
Membership Size: 
25,001-50,000
Industry Type: 
Government
Organization Type: 
Individual Membership
Primary Job Function: 
Membership, Customer Service, Data Entry
Number of Years Using the AMS: 
12-14 years
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Personify is a robust and powerful system while being very clunky and hard to customize. While the platform has its ups and downs, the business side of things is where it really loses points. The customer service is unreliable, and when you finally get a hold of someone they charge you like they are a lawyer. Make sure you really need the services offered by Personify before doing business with them. Consider using a 3rd party to support the platform.