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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Does not give us what we need

Submitted Jul. 6, 2016
Customer Service
5
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
2
Reliability
3
Customization
1
Industry Type: 
Other
Primary Job Function: 
Technology
Number of Years Using the AMS: 
Less than 1 year
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We are an AMC with 3 clients currently using YourMembership. We are finding that it is very inflexible and lacking in many areas that are crucial, particularly membership and financial tracking. One big issue we find is that many areas do not appear to track historical data, especially for non-members who then become members. Also, committees are set up as groups combined with titles, but no dates, and do not track history. The lack of historical tracking is very problematic for our clients. There also appears to be no way to create multi-instance tables to track ongoing demographic data for a person or company/org. In our other AMS we use this regularly for tracking items like education history, address history, multiple licenses to practice (i.e. attorneys), etc. YM does have very good technical support and on-demand training videos/manuals. There are also many areas where it does really well (email communications, etc.), but unfortunately the standard modules that our clients need are not well developed and are functionally lacking.