iMIS Review

We implemented iMIS approximately 5 years ago. At current we use it to power multiple websites (AmericanHort.org/Cultivate17.org/HRIresearch.org), managing event speakers and volunteers, as well as basic membership functions such as payments, donations, etc. To give you a scope of our organization we are approximately 1,800 COMPANY members and 400 INDIVIDUAL members. We have several events per year mostly attended by 200 or less and then we have an very large annual conference of nearly 10,000. We just started running registration for the small events through iMIS and the setup has been challenging. iMIS has quaiks. For example. We have spend close to 10 hours of re-seller and staff time trying to figure out why "register more people" works in some browsers and not in others. This, along with other iMIS quirks, are often known by ASI (makers of iMIS) but not known by the re-seller. Therefore we end up paying the re-seller in support hours something that ASI already knows is broken and there's not a known fix for. Or if there is a fix it requires MORE support hours. iMIS truly is limitless in its capabilities. The unfortunate part is that for a small-ish association like ours (<20 staff) we do not have the internal resources to take full advantage of what iMIS can do. When we did have a staff member with 100% focus on iMIS our support bills were still significant from our reseller. Staff find it clunky and not at all intuitive to use. Webpages randomly stop functioning for no apparent reason, server response is slow despite paying for additional memory, and the transition from desktop-view to web-view is confusing at best. We'd like to automate some of our membership communications (welcome email, 30-day new member email, 6 month check-in email etc) but will need to purchase an additional module (Automation Plus) to make that happen. To the expense of ~$5,000 for the module and then additional support from our consultant or reseller to program what we need.