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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Flexible But...Not So Much After All

Submitted May. 27, 2016
Customer Service
4
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
2
Reliability
2
Customization
3
Membership Size: 
1,001-5,000
Industry Type: 
Education
Organization Type: 
Individual Membership
Primary Job Function: 
Finance
Number of Years Using the AMS: 
15-20 years
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Purchase in a modular fashion to hold costs on initial purchase. The membership management is probably the strongest feature. If you need event management, social media engagement then iMIS 20.XX is not the most modern. We are a long time user, 20 years and the product is no longer as fresh as it once was. The product is undergoing a major refresh and is partially web based and partially desktop based. Cumbersome in that some setup is done in desktop and some is done browser based. New web based features are added in anticipated quarterly updates. However some features break in updates. Also there are many third-party products to address the short comings it becomes burdensome to ensure updates do not break any of the third-party products. The underlying MS SQL database management system provides lots of power in the form of stored procedures and views but the SSRS report writing tools are quite cumbersome and come with a steep learning curve. Crystal Reports may meet your needs better. The integrated IQA, Intelligent Query Architect product is limited and often buggy. Overall I do not believe this product has kept up with the times. Very powerful for membership management and demographics but constricting in event management functionality if your needs are broad based.