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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Flexible Software But Beware of the "C" word!

Submitted Apr. 7, 2015
Customer Service
1
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
1
Reliability
1
Customization
5
Primary Job Function: 
Membership, Customer Service, Data Entry
Number of Years Using the AMS: 
4-7 years
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This software is highly flexible and can be a very powerful database. However, we have found that nearly everything requires a customization (the "c" word) and thus costs more money. They also expect that users configure and manage the database themselves (with some support) which requires that you have IT staff. I would advise that small staff associations with limited budgets steer clear of this software. We outsource our software support to ACGI since we do not have an in house IT team. There customer service on the software support side is extremely lacking and they have no regard deadlines.