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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Found many challanges with both Accounting limitations and company based membership

Submitted Jun. 3, 2016
Customer Service
1
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
2
Reliability
1
Customization
1
Membership Size: 
1,001-5,000
Organization Type: 
Trade Membership
Primary Job Function: 
Membership, Customer Service, Data Entry
Number of Years Using the AMS: 
Less than 1 year
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We are a trade association with membership primarily based on the company level and have found this to be extremely challenging with the way the system was designed. I also think that for an organization of our size we exceed the scope of business operations the system is currently designed to support. We also struggle with the resources available and the lack of effective project management from ACGI. We have been live for almost 6 months and have spent a great deal of time troubleshooting and diagnosing bugs in the system. ACGI will work to fix those bugs, but it causes us to question their method for quality assurance when they release new versions.