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Functional but Cumbersome

Customer Service
3
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
2
Reliability
5
Customization
4
Version: 
20.1
Membership Size: 
101-500
Industry Type: 
Finance / Insurance
Organization Type: 
Hybrid, Mostly Trade
Primary Job Function: 
Technology
Number of Years Using the AMS: 
15-20 years

We are a long-time user of iMIS and over the years due to limited functionality and not totally user-friendly, we have added numerous third-party applications, some integrated and others not integrated.  While iMIS was chosen originally for its ease of upgradability, these third-party applications have made upgrades difficult and thus we have fallen behind on upgrades as well as have created multiple data silos making it difficult to see a full overview of member activities.  Several of these third-party applications are developed by iMIS resellers themselves making it difficult to switch resellers and maintain support for the add-in product as well as paying for the same functionality twice in some cases.