Follow 

Contact

Share

The good, bad and ugly.

Customer Service
3
Ease of Use
4
Reliability
5
Customization
5
Version: 
6.0
Membership Size: 
100,000+
Industry Type: 
Healthcare
Organization Type: 
Hybrid, Mostly Individual
Primary Job Function: 
Technology
Number of Years Using the AMS: 
1-3 years

The best part of Aptify is the ease of use. I can easily create products and customize. Can bend anything to where you want it on the backend side. The problem is the customer service is spotty. Some times they respond next day other times they take a week or longer. I have sent in requests that seem to get lost in the shuffle for weeks. You have to understand the response chain of command and you have to send any questions/errors to a manager or support supervisor if you want a response soon or next-day. The web version does not work well. A lot of features were broken and clunky. The web UI looks like it was rushed and developed by different developers who were siloed and used different icons and UI styles, lack of continuity accross web page. The backend is better but it's not web-based so you have to RDP to a server. This can be slow when many users are logged in, at least with our setup. Our setup, if more than a 15 or so users access the backend, you see a significant slow-down. Other than that I would say Aptify is highly customizable and flexible and that is it's best attribute.