Follow 

Contact

Share

The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Good potential, but ...

Submitted Oct. 23, 2015
Customer Service
3
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
3
Reliability
4
Customization
3
Primary Job Function: 
Technology
Number of Years Using the AMS: 
1-3 years
Thank Reviewer (0)  
Report Review  
We made the change from Affiniscape to Yourmembership.com after five years with Affiniscape. Although we were not seeking to change, the merger of these two companies necessitated it. We were told that YourMembership.com was the stronger of these two systems, but we have not found that to be the case at all. Our data migration process was beyond frustrating, and we lost considerable data, e.g., member history and ALL prior years accounting history except open transactions. Further, we constantly battled inflexibility in online event registration and the online store. And the ultimate frustration, there is basically no accounting package with Yourmembership.com. Want to see a current accounting history for a member? Not possible. Since I hate to be a Negative Nellie and share only the bad and ugly, I will say one good. Their support team tries hard. They are friendly and nice, but all too often they can only say, "Our system doesn't accommodate that."