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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Good starter AMS if you're looking for the basics.

Customer Service
3
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
5
Reliability
5
Customization
2
Version: 
6.17
Membership Size: 
5,001-10,000
Industry Type: 
Food / Hospitality
Organization Type: 
Trade Membership
Primary Job Function: 
Technology
Number of Years Using the AMS: 
8-11 years

I work for an association management company who currently has 5 accounts with Wild Apricot. We've been customers with them for almost ten years. To be honest, the only reason we stayed customers (apart from cost, which is at the lower end of the scale) is because I'm an applications engineer and I was able to create a multitude of workarounds to make Wild Apricot more robust. Another issue I've noticed is that when they make fundamental changes to the software, they don't poll their customers to see if it would be a good change or not, and they don't build in a kill switch when they create new features or changes that might affect some of their customers negatively. This is really the reason why we're in the market for a new AMS - their recent policies have been disasterous for us.

All-in-all, Wild Apricot is a solid, reliable, basic system suitable for small associations and groups that don't need all of the bells and whistles.