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Good with upgrades

Customer Service
4
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
4
Reliability
5
Customization
5
Version: 
iMIS 20-200
Membership Size: 
5,001-10,000
Industry Type: 
Healthcare
Organization Type: 
Individual Membership
Primary Job Function: 
Membership, Customer Service, Data Entry
Number of Years Using the AMS: 
4-7 years

iMIS is an enterprise system which is a really good system if you need a customized database and are willing to pay for additional modules and third party add-ons. However, out of the box, it lacks a number of key features such as: process automation, recurring payments, robust engagement scoring, amongst a few. I would not suggest iMIS for a small organization looking for a turnkey AMS. We also utilized the website feature, RiSE. It is a decent website and CMS that gives enough functionality with a small association but, again, I wouldn't suggest it unless you're willing to add additional modules and customizations.