ACGI Software Review

Great AMS for basic member management and running processes within scope of baseline products. Some strengths include: Membership management, SAP Business Objects reporting integration, Marketing/ e-communication module. Day-to-day users also feel very comfortable with the interface which is important. A huge draw back comes when trying to make changes to their existing baseline product. My staff has experienced several issues as the result of improperly configured functionality from implementation and has a hard time getting changes addressed in a timely manner post-implementation. Admittedly, some issues we've encountered have at times been due to our own improper setup or testing, but when there is an issue that we need assistance on, unless it's major, we may be hanging without resolution for a week+. Even trying to get a quote on desired functionality can take several weeks since all support tickets must go through their cycle. The support is friendly enough, but all too often they seem a little thin in staff who are able to diagnose and fix any issue that needs technical expertise or changes to their Oracle database. Make sure you are thorough about your requirements and expectations or you may end up spending a lot of money in post-implementation support.