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Great customer service but limited membership reporting functionality

Submitted Jul. 1, 2019
Customer Service
5
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
4
Reliability
3
Customization
3
Version: 
MemberClicks Platform
Membership Size: 
1,001-5,000
Industry Type: 
Healthcare
Organization Type: 
Individual Membership
Primary Job Function: 
Executive Management, Strategic Planning, Governance
Number of Years Using the AMS: 
1-3 years
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We switched to MemberClicks from an older AMS for better technology and greater functionality to serve our members on one platform.  The customer service is excellent.  The help desk service is professional and prompt.  Unfortunately, the membership reporting functinality is limited and the user interface for our members has been less than productive.  We have experienced multiple setbacks due to upgrades to the system and the online community platform has been user-friendly or "easy" for our members.  No AMS platform is fail proof but I was expecting a more intuitive system and better functionality for our members.