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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

HELP Team / Customer Service

Submitted Jan. 21, 2014
Customer Service
5
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
4
Reliability
4
Customization
4
Primary Job Function: 
Membership, Customer Service, Data Entry
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I've worked with numerous systems over the span of my career and the MemberClicks HELP Team is without a doubt the best. Their response time is quick and resolution of any problem or question is almost painless. They keep the situation light and do not fault the user for the problem (even if 50% of the time it is operator error). I almost feel weird about gushing over their customer service so much when I recommend them, but these days it is becoming increasingly difficult to find great customer service, so when I experience it, I cannot compliment it enough.