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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Imis 15 - Electronic Rolodex Files

Submitted Nov. 14, 2017
Customer Service
3
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
1
Reliability
3
Customization
3
Membership Size: 
5,001-10,000
Industry Type: 
Finance / Insurance
Organization Type: 
Individual Membership
Primary Job Function: 
Chief Staff Officer (#1)
Number of Years Using the AMS: 
1-3 years
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We are using Imis 15 and have been trying to determine whether or not to upgrade to 20 or jump ship and try a new product. I have worked with Imis 15 for a year and half and learned it is not a very intuitive product. It can take hours to figure out one little piece and then to pull historical data out of the system - well you are out of luck with our version and set up. We did a business process review and learned that most of the items we would need are customizations. Our website is basically the beta product for Rise and is horrible. Our members won't even visit the website. We have been a loyal user since the early 90's, but I am thinking it is time to go elsewhere. We are basically using this as an electronic rolodex and nothing more. Our event history is lost once the event is closed, so unless we dig into our files we don't have a way of pulling data regarding our events.