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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

iMIS 15 makes me cry

Submitted Jan. 25, 2018
Customer Service
3
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
1
Reliability
1
Customization
2
Membership Size: 
501-1000
Industry Type: 
Other
Organization Type: 
Trade Membership
Primary Job Function: 
Membership, Customer Service, Data Entry
Number of Years Using the AMS: 
1-3 years
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Our association has been running iMIS for over a decade. I was not here for the implementation phase, but I have used the system for three years now. Bottom line: if you feel drawn to iMIS, go with iMIS 20; leave the iMIS 15 dinosaur be.

Besides the fact that it is desktop-run and not cloud-based, the interface is clunky with a distinct Windows 98 aesthetic. Customization is possible through a la carte choices of modules, but these modules--to fit our purposes--are held together with the technological equivalents of paperclips and chewing gum. Tech support has been spotty, and while our vendor has been quick to help when we're paying them for consulting services, when I ask for training videos, communication channels fall eerily silent.

Our association is considering an upgrade to iMIS 20, as upgrades are no longer supported for iMIS 15. But we're definitely considering other solutions, as well.