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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

IMIS - Lots of possibility, low probability

Submitted Feb. 26, 2015
Customer Service
3
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
3
Reliability
5
Customization
4
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IMIS is a very powerful system. However, we are limited in our utilization of it. We need to upgrade but because of the cusomizations we made, it takes a village to upgrade. Not sure if we 'failed' during implementation or what, but new reports almost always require a 3rd party's assistance which means they cost. We're somewhat small (18 staff) so we outsource IT. By the time we get an outsourced IT person involved and someone from ASI, we're already financially committed and we haven't explained the problem yet. I'm not really sure what we get for our annual fees to ASI. That's the biggest negative about IMIS is that we have to hire someone to ever get anything new or modified. As long as you don't ever change, the system is great.