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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

iMIS: "Sell the Dream, Service the Nightmare!"

Submitted Mar. 1, 2018
Customer Service
2
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
2
Reliability
2
Customization
1
Membership Size: 
5,001-10,000
Industry Type: 
Other
Organization Type: 
Individual Membership
Primary Job Function: 
Professional Development, Credentialing, Knowledge Management
Number of Years Using the AMS: 
15-20 years
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Our Association uses iMIS 20 for membership record keeping, billing, product orders and reports. Although we have been using iMIS for several years, I would not rate this program as user friendly or customizable. Unfortunately, we are stuck with the system. A data transfer to a new AMS is too cost prohibitive. The reports are limited to the “design”/ “layout” and if you want something specific, you may have to create the report in “Chrystal” or “IQA” which is now called the “Continuum”. Just when you think you are starting to understand the program, iMIS is ready for the new upgrades, and changes are made. ASI/iMIS Consultants are sure to contact you when renewals are due or for upgrade sales but are virtually non-existent with customer follow up and are only available for consulting or support but it will cost you big, for sure! iMIS is very sensitive to symbols or EXACT coding as are other relational tables in SQL and if there is no one in your office that has “mastered” the coding or has a very good understanding of the report/query process in the system, then a third party (iMIS consultant) is usually needed for help. iMIS would be great if the program was designed for “every day office users” (iMIS for Dummies!) and not computer programmers/coding specialists. Again, very expensive to implement, big learning curve and any support will cost you. Better have a big budget for this one. “Sell the Dream, Service the Nightmare”. Good Luck!