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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

iMIS - We were using it wrong

Submitted Mar. 3, 2015
Customer Service
4
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
4
Reliability
5
Customization
4
Primary Job Function: 
Membership, Customer Service, Data Entry
Number of Years Using the AMS: 
4-7 years
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Our org has been with iMIS since before I came on board (so probably 8-10+ years). When I got here, we started looking at data, at reports, at the "deep, deep zones of iMIS" and realized we had a problem. Or, several. For years, there were complaints about how horrible iMIS was and we needed to switch it out. After one NiUG Conference (National iMIS Users Group), I realized it was the bad breakup scenario. It wasn't iMIS, it was us. We began cleaning up our data with the help of our awesome service providers, Association Technologies, and started learning more about what iMIS can do if used properly. We educated ourselves and figured out what we really needed and wanted from our AMS. Then, we decided to upgrade to iMIS 20. We're in the middle of that process now, but I know that we're working hard to make sure the software is working for us, not the other way around. Overall, once we learned how to use iMIS correctly and had a plan in place for what we wanted from our AMS, it was awesome. So, my emphasis is on training, training and more training.