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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

iMIS15 Misses the Mark by about 15 years!

Submitted May. 13, 2016
Customer Service
1
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
1
Reliability
1
Customization
1
Membership Size: 
501-1000
Organization Type: 
Trade Membership
Primary Job Function: 
Membership, Customer Service, Data Entry
Number of Years Using the AMS: 
Less than 1 year
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iMIS 15 seemed to have been a state-of-the-art system 15 years ago but with today's advancements in user interface and overall usability and functionality, the platform is quite dated. I must admit we have not done any of the upgrades so a large part of the blame is on us but I was surprised to find such an old system! I am new to the association I am now Director of Membership for and I have been sincerely frustrated by how much 'manual' work I have to go through to gather information or search through the platform to find a specific information on a member. Dues collection invoicing and payment notices are hard to generate. Reports are not intuitive and are cumbersome to create and run. I would hope version 20 would be better (and I know it's at least cloud-based, which would in and of itself be a huge improvement) but with such minimal customer service, I am now shopping for a new system that is of this decade and within budget.