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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Since it was my first AMS, I'm probably biased

Submitted Jun. 17, 2016
Customer Service
1
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
3
Reliability
3
Customization
2
Membership Size: 
101-500
Industry Type: 
Healthcare
Number of Years Using the AMS: 
1-3 years
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I inherited the site from my predecessor and my assistant and I struggled with it for a full year. Perhaps it was because we were on the west coast and the customer service is in Florida, but it took forever to get an answer to questions, and sometimes the answer was "I don't know"....ugh.