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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Just could not fall in love with our AMS

Submitted Mar. 10, 2015
Customer Service
3
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
2
Reliability
3
Customization
2
Number of Years Using the AMS: 
1-3 years
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MC is not intuitive. I have had three employees that use it and all felt it had many short comings. I feel it is not customizable enough. Also, every time I complain or ask them to fix something, I hear the same thing (even for over two years)- "we have heard that before and will ask engineering to find a fix...yet years later, the issue is not fixed. My assistant gave me a list of about 20 things she does not like or it is incapable of doing.