Limited capabilities, buggy
Submitted Jul. 25, 2016
Each time we try to change or upgrade our site for users, we inevitably run up against errors and bugs. We've learned to call Customer Service, since an edit to the site in the most intuitive spot isn't always complete. I often learn that I needed to make edits in 2-3 areas of the site in order for my updates to go live, and the 2nd and 3rd areas are often not related to the project. It is frustrating. Searches and filters can also be tedious. We've had help tickets open for months because no one could tell us where the error lies. In the end, they told us it was our fault. But explanations often vary from one rep to another and they can contradict each other. I've been told that something isn't possible the way we tried to set it up (that the functionality was not available), yet it had worked for 2 years when someone else did the same thing.
