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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Long-time iMis User

Submitted Apr. 1, 2015
Customer Service
5
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
4
Reliability
4
Customization
4
Primary Job Function: 
Membership, Customer Service, Data Entry
Number of Years Using the AMS: 
15-20 years
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We initially adopted the iMis platform years ago (1999). This last year we upgraded to iMis 20 and have had good experiences so far. The built-in iMis ecommerce for dues seems to work fairly well. We have had to tweak it a bit in the last couple of months to make it work with our own processes, but we typically get very good service from our iMis reseller to make it work like it needs to. It has some features we haven't tapped into yet (like the creation of microsites for events and so forth) but I do hope to be able to try this out sometime soon. The integration of iMis with some other solution providers is not without a little work -- but it always does work. We also use Higher Logic, Peach New Media, and Informz. I love the Informz/iMis integration; it's really helped us out. As with any AMS, you've got to amend your business practices to what makes sense between your operation and the AMS, and if you do things will work more smoothly. Don't try to make too many customizations -- but I think that's true no matter what system in what context you're operating.