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Long time iMIS user

Submitted Oct. 10, 2022
Customer Service
4
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
4
Reliability
5
Customization
4
Version: 
EMS
Membership Size: 
50,001-100,000
Industry Type: 
Education
Organization Type: 
Individual Membership
Primary Job Function: 
Membership, Customer Service, Data Entry
Number of Years Using the AMS: 
8-11 years
Incentivized
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We have been using iMIS since 2010.  The many versions we have used have served us well since that time.  We recently upgraded to iMIS Enterprise.  It was not an easy upgrade, but iMIS customer support was with us the entire way.  They were very responsive to every issue.  We began to fully appreciate the capabilites of iMIS Enterprise about 60 days in.  Now we are 90+ days in and we feel like we have been on it forever.  Our membership is growing, but our staff is not.  With iMIS we can provide great service to our members, and valuable information to our decision makers without increasing our staff.