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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Looked beautiful in Demo... Then reality sets in once signed and configuration starts

Submitted Aug. 9, 2018
Customer Service
1
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
1
Reliability
2
Customization
3
Membership Size: 
1,001-5,000
Industry Type: 
Construction
Organization Type: 
Trade Membership
Primary Job Function: 
Technology
Number of Years Using the AMS: 
1-3 years
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We have been on the iMIS hosted platform for about 18 months and it has been horrible.  The combination of having to use a remote desktop version and web version for different items is not what we were sold on.  The reporting is so complicated that only one really well trained in-office person can do them and he still has to get consultant help from coding experts.

The accounting portion is a nightmare for that department. They had to hire a dedicated person to just try and reconcile the batching.  The expense of the system combined with the expense of having to use consultants to make it work the way it is supposed to work is extreme.  And we still have to use work arounds upon work arounds to get the results that we desire.

The events module is not very robust. The shopping cart is like it was written in the early 2000s.  Even the website management is so complex that we have to have people with html expertise to do most of the building.  In the day of wordpress / WYSIWYG, why is it so primitive.

I would not recommend this program to any group looking for a new AMS.  There are so many better options available that were written from the ground up to be used via the web.