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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Looking to leave YourMembership after 2 1/2 years

Submitted Jun. 18, 2018
Customer Service
1
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
2
Reliability
1
Customization
1
Membership Size: 
501-1000
Industry Type: 
Education
Organization Type: 
Individual Membership
Primary Job Function: 
Executive Management, Strategic Planning, Governance
Number of Years Using the AMS: 
1-3 years
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This product sounded ideal for our organization upon review. Unfortunately, the best thing YourMembership is the sales pitch. 

It works just fine if you want a basic member database, but all the other features of the platform are outdated, difficult to use, frustrating for our members and in the end, costly to us. The event management/registration feature is barely usable. Y.M. recently moved to the Amazon cloud and the system has gone haywire. I ended up with lost event registrations, mixed up billing issues and people canceling out of their purchases due to frustration. The customer service response too often is along the lines of, "you shouldn't use this function that is built into the system and meant to be used".  

I could go on, but generally very disappointed with a system we are paying too much for and provides so much less than promised.