Looking to switch from MemberClicks
Submitted Oct. 12, 2015
We chose MemberClicks in 2012 as an affordable option knowing that it wouldn't be perfect for our needs. We have learned the hard way over the past 3 years that this was a mistake. Several basic functions and reports require multi-step workarounds that have become too cumbersome for us to handle. While MemberClicks is easy to use and has good customer service, it just doesn't have the customization that we need. MemberClicks has mentioned for quite some time that they plan on doing updates that will enable us to do some of the things we need to do but has yet to deliver (after 2 years of waiting). Some of the major issues that we have had are: a limited automated messaging system (e.g. notifications for expiring members or personalized emails for different membership options); inability to update certain fields when a member's level changes in a renewal; an imperfect recurring membership system; and revenue reports that don't report what we need due to our breakdown of membership options. Overall, this system would work fine for a basic membership structure but doesn't work well for an association like us with a complex membership.
