Weblink International Review

Weblink has a very user-friendly interface and they have an absolutely amazing library of tutorials to walk you through just about every single facet of their software. These have been critical as new staff have walked on board and needed to understand the basics - rather than an hour or two of another staff person's time, they simply went to the library, searched for what they needed, and bam! Ready to go. That has also been helpful as we have wanted to add new pieces. Customer service is wishy-washy. I have had excellent responses, response times, courteous professionals and I have also experience non-responsive, rude, and at times inexperienced tech support. Customization was where we fell down. I hate to say it is all on the AMS because in any relationship each side holds some of the responsibility. I do not know that our needs were clearly explained nor clearly understood. They can build anything - it just takes a very, very long time. There does not seem to be a quick tech support request (unless you can find it in the library). Anything that exists outside the end user being able to do it, takes a long time. The typical response is two weeks. Sometimes things are done earlier, sometimes not. We had a lot of account representatives - they changed very often. Same with our customer support contact. Some things I liked: extensive training library, willingness to understand what we wanted and to build it (we just needed to be ok with the time and money - understandable), ease of use - very intuitive, learning curve is very shallow, customer service for the most part. I wish they had a bit more standard items for associations (they started out for chambers and we just don't run the same type of events) and faster turn around on tech requests, but overall, we are satisfied for now. We have renewed for a third year as we continue to explore and learn and understand if this will be our long-term solution.