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Lots of Customization - Zero Automation

Submitted Oct. 20, 2020
Customer Service
1
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
3
Reliability
2
Customization
3
Version: 
20
Membership Size: 
N/A
Industry Type: 
Housing and Real Estate
Organization Type: 
Hybrid, Mostly Trade
Primary Job Function: 
Executive Management, Strategic Planning, Governance
Number of Years Using the AMS: 
4-7 years
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WHat really frustrates me with iMIS is that there is zero automtion. Lots of things you just have to hire a consultant to program. It is not compatible with lots of programs, plug-ins, that allows you to customize your processes. Certification module failed for us, so we had to hire someone to create one for us. Every time you upgrade, you have to make sure your "custom" programs are 'clean' so they can be upgraded. You have to have a consultant on payroll if you ayhve any custom programs. If you have an IT Manager, they will need intense training. I just do not think it is manageable to get them trained. Might be best to have a consultant. The "deep" back end of iMIS is complex, so it takes a lot of training. 

iMIS is wonky, sometimes the website crashes or updates to pages do not get posted. When we reach out to ATS, they take forever to respond. We spend tens of thousands of dollars on their support package, but have to wai for a long time to get support.