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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Lots of Potential

Submitted Sep. 29, 2014
Customer Service
4
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
4
Reliability
3
Customization
5
Primary Job Function: 
Membership, Customer Service, Data Entry
Number of Years Using the AMS: 
1-3 years
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We've been using the AMS for two years. The system is constantly evolving, and recent enhancements have improved the usability immensely. There are certainly bumps and areas for improvement (example: no easy way to manage volunteer history and the certification tracking is a mess). We are looking forward to an enhanced UI to make our lives and our members lives easier. All of that said, the free support and training can't be beat. Also, the ability to perform seamless and real-time transactions with our members is invaluable. I also feel the transparency and approachability of the YM staff is unique - the team seems open to feedback and genuinely takes enhancement suggestions seriously. I've worked with AMS companies before that simply say, "That's the way the product is. Sorry."