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Customer Service
5
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
5
Reliability
5
Customization
5
Version: 
Current version - 2019
Membership Size: 
501-1000
Industry Type: 
Other
Organization Type: 
Trade Membership
Primary Job Function: 
Convention, Exposition, Meeting Planning
Number of Years Using the AMS: 
Less than 1 year

Our office transitioned to using Novi about six months ago.  We are very happy with options available on the administrative side as well as on the user side.  Below are some of the favorite features:

  • We have it programmed so that membership benefits are based on company membership.  This means that once a company pays their membership dues, all individuals in that company are categorized as members and have member rights to view, purchase, etc. Our members can login and easily search the online directory, sign up for an event, purchase a sponsorship, and so much more. 
  • Novi can also accomodate individual memberships.
  • The seamless interface with QuickBooks online is fantastic. 
  • Novi provides informative training before onboarding.  With this training, and with the online help documentation, Novi is easy to program and is easy to use.
  • Ecommerce is easy to set up and easy to use.
  • Events are easy to create with multiple ticketing options.
  • Novi's customer service is excellent. 
  • The online searchable member directory provides options including the ability to list all staff at an organization with complete contact info with or without head shots, easy to upload company logos, company descriptions, categories for searching, and so much more.

For reference, we are a trade association with over 600 member companies.  Our Novi system currently holds over 2,000 companies with over 7,000 individuals.  It is nice to know we can continue to grow and Novi will be able to accomodate our needs.

It is refreshing to see the straight forward, uncomplitated way that Novi is structured.  I highlighly recommend this platform.  

AMS Response

Wow. 
Can't love this more. It's exhilarating to hear when our customers are able to truly see a change in how they're able to manage the membership and their daily roles with the association. We hope that Novi is an agent that helps you continue to grow the association!