MemberClicks Review

MemberClicks has proven to be a reliable AMS platform and the customer service team has been extremely helpful time after time, but our association has experienced growing pains as we've moved into additional service areas. E-commerce, for example, is limited. Items that can be purchased, fulfilled and billed internally are okay, but we haven't found a way to offer products that are fulfilled by external partners. Customization is also a problem. Another limitation we've experienced is the online community forum. It's subscription and login systems are too complicated for our average user. It's one example where the system seems designed for much larger organizations. As for contacts, the parent-child terminology took awhile to get used to, but once we got that down, the system has worked well. We're able to access data using various criteria. The MemberClicks team was helpful in getting us up to speed in that area. The publications function has pros and cons. It's fairly easy to use, but it's limited in terms of being able to make changes to the formatting of weekly e-newsletters. Again, the MemberClicks team has been helpful in figuring out some work-arounds that helped us achieve some goals that were not readily obtainable. Someone once told me that NO ONE loves their AMS. Given that fact, we've been mostly satisfied with MemberClicks. The only question is for how long.