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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

MemberClicks - Great For What It Is

Submitted Feb. 12, 2016
Customer Service
5
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
3
Reliability
5
Customization
4
Membership Size: 
1,001-5,000
Organization Type: 
Individual Membership
Number of Years Using the AMS: 
Less than 1 year
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I "inherited" our AMS about two months ago, but have worked with several others over the last 20 years. MemberClicks has what is probably the best support of any software company I have ever worked with. They have gone above and beyond to accommodate our complex member dues structure that has evolved over 65 years, and their staff is extremely proficient and professional. Unfortunately, I am working with the legacy platform so I am not able to yet take advantage of the more user-friendly interfaces of the newer platform and my ability to review of the technical capabilities of the software is limited. The older platform is pretty clunky and not very intuitive, but I understand they have learned from those experiences and have vastly improved the product in the newer releases. Based on my experience with them so far, they are a big "thumbs up" on the support side, and a "side thumb" on the technical side.