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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Moving in the right direction

Submitted May. 10, 2016
Customer Service
3
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
4
Reliability
4
Customization
5
Membership Size: 
50,001-100,000
Industry Type: 
Business Services
Organization Type: 
Individual Membership
Primary Job Function: 
Technology
Number of Years Using the AMS: 
1-3 years
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The company was absorbed about two years ago and a lot of the veterans left. I think they're still back-filling support positions and getting them up to speed on a very sophisticated product. It really does support an incredible amount of customization, but we're trying to stay "out of the box" now to stay in the upgrade cycle. The customizations that were done by previous organization employees were mostly thrown out, as the software has matured over the last 7 years. Those customizations were done outside of personify and prevented the upgrade, since nobody really knew what would happen. With all of the new features for their ecommerce and membership profiles, event registration, digital content delivery, support for SSO and restful application interface, many high quality third party vendors can now interact with Personify such as career, learning management, social media and other SaaS vendors to extend the value of our membership.