Your Membership Review

Our non-profit association has been using yourmembership.com for several years now. The first 2/2.5 years were great. We imported everything, got the front end designed like we wanted, and even worked closely with their AMS design team to add more functionality to several of their built-in modules, like Certifications. However, even with some of the changes they made, there were several limitations, especially in the Professional Development area and events. They finally did an update of the events module, but it is still very limited. We have always been frustrated by the community side of yourmembership.com. While it sounds great, in todays social and moible world, it is very disappointing and difficult to navigate. It is like Facebook v.1 and has never changed. They say the community is "mobile friendly". Well, it can be viewed on a mobile device, but it is NOT moible friendly and not responsive. Yourmembership has API available, but when we asked for mobile apps, they had no suggestions other than we were on our own. Their API is difficult to use and you only get access to certain areas. Recently, we happened to stubble on more API calls that are now available, but as I said, it is not easy to do unless you pay a mobile app developer big bucks to figure it all out. Recently, we decided to go with their Brand+ option for a refresh, where you can pay around $10,000 for a custom mobile responsive site. However, after we paid and we learned it was only for the front end public pages, not the member community side! What is the point! As we got started designing, we were told that they have implemented a new development schedule called "Sprints". Basically, they will batch all their design changes/requests and cram it into a two week hack-a-thon. Then everyone takes off to 4-5 weeks. WHAT? All the changes we make to their "sprint design" we mark-up the next week, but have to wait until the next sprint (and God help you if you miss getting your changes into the next sprint!). We have been working on our home page (yes, just our home page) for 8 months! And they still don't have what we want. Customer service used to be much better. Now, it takes multiple support tickets, emails, and phone calls to even get someone to give you an answer. And their answer is usually, "We will have to get back to you on that" or "We can't do that". Not very helpful. Why they don't have an assigned account manager for groups is a question we have always asked. Someone personal that we can contact when there is problems that general CService can't help out with. We are now weighing our options on YM. Don't get me wrong, they do have some good things and it might work well for others. But for us, the cons are beginning to out weigh the pros.